|Look through the Frequently Asked Questions below to see if we can answer your questions quickly. If you do not see your question listed please call us at: (914) 824-1400 or email us.
- I just placed an order and don't see my discount.
- When can I expect my delivery?
- You don't have what I'm looking for. Can you special order it for me?
- What is your return policy?
- Why didn't I get my discount (coupon, sale price, etc.)?
- How can I remove myself from the mailing list?
- I forgot my password! What do I do?
- What is your shipping policy?
I just placed an order and don't see my discount.
- Many of the discounts and promotions will appear only on the invoice we send along with merchandise because of limitations of the website technology. Most discounts do appear on the site - if you think you are due a discount and don't see it, please call the store.
When can I expect my delivery?
- We expect to ship your internet order within 2 business days. For orders outside of New York State, please add time in transit to the the two days to calculate when to expect delivery of your order.
- We will make every effort to ship your internet order as soon as possible. Even in New York State, we cannot guarantee same day delivery.
- If you need for us to ship in fewer than 2 business days, please call the store at (914) 824-1400. You must confirm all Next Day and 2nd Day shipments by telephone if you need them shipped from our store in fewer than 2 business days.
- FedEx picks up packages from Monday through Friday by 6pm.
You don't have what I'm looking for. Can you special order it for me?
- Yes, if it's available from our distributors in New York State.
- Please call us at (914) 824-1400 or email us.
What is your return policy?
- If you purchased it less than 14 days ago and the wine is bad, we refund your money no questions asked.
- If there's nothing wrong with the wine, but you overbought or simply don't like it, we still take it back and refund your money if the wine is in re-sellable condition. (for instance: we will not take back white wine that was on ice)
- Older vintages are sold as is and are not returnable, that is why it is absolutely vital to inspect old bottles and never buy it over the phone.
Why didn't I get my discount(coupon, sale price, etc.)?
- Only one type of any kind of promotion can be applied to an item. If it's the price is in red, that's it, no further discounts. Or you can apply your coupon, but we will have to use black prices. In other words, you can chose promotions, but you can't combine them.
How can I stop your e-mails from coming?
- Login to "Your account" and uncheck both "newsletter" and "tastings" check-boxes.
I forgot my password! What do I do?
- Please email us to request to have your password reset
What is your shipping policy?
- We do not ship Spirits (Vodka, Cognac etc...) outside of New York State.
- We ship WINE to all states EXCEPT Alaska, Hawaii, Indiana, Kentucky, Maryland, Massachusetts, New Hampshire, Pennsylvania, Tennessee, Utah
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